About Our Subscriptions
We have an easy to use Subscription service that takes the hassle out of remembering to order your coffee. Once you set up the subscription your order will be automatically placed with us according to your selected delivery interval (fortnightly/monthly etc). The products will be processed following the approval of your payment and dispatched the following morning (Monday-Friday only). Weekend orders will be dispatched Monday morning.
Please note: all subscriptions receive 5% discount with minimum of 3 payments. i.e. for a monthly subscription, the minimum length before you can cancel is three 3 months or 3 renewals.Start subscription now
Can I pause, edit or cancel a subscription?
You can pause, edit or cancel a subscription any time you want via the customer portal or just contact us and we can help you.
To access the portal, please follow the link found in your initial Subscription email or alternatively please reach out to us and we can provide you another link.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed, then you will receive an email with a link, where you can safely update your payment method or double check their are sufficient funds available for the card on file.
Will my subscription incur any freight charges?
The same rules apply for subscription customer as for one off purchases. Each subscription renewal is treated as a separate order for freight purposes i.e. a subscription of 1kg Black Rabbit will receive FREE shipping renewal as the order is over $50, however, an subscriptions of 250g of Black Rabbit going to an urban area will incur a $5 freight charge. Click here for a full freight details.
Please let us know if you need any further information relating to coffee subscriptions by emailing us.